Idox Health Helpdesk Tagline

CONNECT WITH EXPERTS 24/7

Every product developed by Idox Health comes with a full support package ensuring that our customers can contact a highly experienced member for immediate help.

GET HELP QUICKLY

Each and every customer is issued with their own Service Level Agreement (SLA), which outlines how a specific priority of helpdesk ticket is dealt with and the timescales within which it should be resolved.

MANAGE ACCOUNT

A summary for all the tickets, which you, as a customer have logged, can be sent to you on a weekly or monthly basis. This indicates the current status, to assist you in ensuring that everything is running to the high standards that you as a customer expect.